The omnichannel CRM for AI-powered customer support
Unify WhatsApp, Instagram, Email, and voice into one inbox. Automate workflows with AI. Close deals faster.
CXONE is the customer experience platform that helps support, marketing, and sales teams unify communication across every digital and voice channel — with AI automation, workflow builders, campaign tools, and real-time insights.
WhatsApp, Instagram, Email, voice, and more — in one omnichannel inbox
One CRM inbox for every channel.
Everything you need for customer experience
Suitable for customer support, marketing, sales, and operations teams across any industry.
CRM & Lead Management
A CRM with WhatsApp integration built in. Manage contacts, track leads through visual pipelines, and nurture deals with lifecycle stages, smart segments, tags, and custom fields. Every interaction across every channel — unified in a shared inbox.
AI Chatbot & Workflow Automation
Deploy an AI chatbot for business that auto-replies on WhatsApp, Instagram, and web chat 24/7. Customer support automation with a drag-and-drop workflow builder — no code required. Build conversational journeys that handle routine inquiries while your team focuses on complex cases.
Survey & Ticketing
Collect CSAT feedback after conversations, manage support tickets with SLA tracking, and route issues to the right team with priority-based queues.
WhatsApp Marketing & Campaigns
WhatsApp bulk message software for sending campaigns to thousands. WhatsApp marketing software with template management, audience segmentation, scheduled sends, and real-time delivery tracking. Also broadcast on Instagram and Email from the same tool.
Insights Dashboard & Reports
Real-time dashboards for response times, resolution rates, channel performance, and agent productivity. Export reports and track KPIs that matter.
Open API
RESTful API for deep integrations with your existing stack — ERP, e-commerce, or helpdesk software. Webhooks, custom automations, and programmatic access to contacts, messages, and workflows. Connect CXONE with any CRM or customer communication platform.
Customer Behaviour Tracking
Track every touchpoint across channels — message patterns, engagement signals, lifecycle events, and conversion triggers. Build behavioural segments and trigger automated journeys based on real customer actions.
Every channel, one conversation
Customers reach out on WhatsApp, reply on Instagram, and follow up via email. CXONE is the WhatsApp CRM with full Business API integration that threads every message into a single, unified conversation — so your team never loses context across any channel.
- Shared inbox with unified threads across 7+ channels
- WhatsApp chatbot with auto-reply and AI suggestions
- WhatsApp automation for messages, routing, and follow-ups
- Smart routing to the right agent automatically
AI customer support that works alongside your team
Custom AI personas for every use case
Create specialized AI agents with unique instructions, personality, and knowledge bases. They handle conversations automatically — from support to sales — 24/7.
- Unique persona & tone per assistant
- Upload documents as knowledge base
- Auto-assign to channels & topics
AI-powered insights in real-time
Get instant reply suggestions, live sentiment analysis, and automatic conversation summaries. Your agents respond faster with AI working alongside them.
- One-click smart replies
- Real-time sentiment detection
- Auto-generated conversation summaries
Customer frustrated about 3-day order delay with no communication. Requires immediate resolution and order status update.
Connect any API to your AI
Let AI agents call external APIs — CRM lookups, order tracking, inventory checks, payment processing. Your AI becomes a full-stack agent.
- Pre-built CRM & e-commerce tools
- Custom API endpoints with auth
- Multi-step tool chains
{ "order": "ORD-2847", "status": "shipped", "tracking": "1Z999AA..." }
Full visibility into AI performance
Track usage, monitor response quality, manage knowledge bases, and fine-tune assistant performance. Everything in one intelligence dashboard.
- Usage analytics & cost tracking
- Knowledge base management
- Response quality scoring
Automate customer workflows with a visual builder
Build powerful automations using a drag-and-drop canvas. No code required — connect triggers, conditions, and actions to streamline your entire customer journey.
- Trigger on messages, events, or schedules
- Add conditions, delays, and branching logic
- Connect AI agents for smart responses
- No code required
Every conversation, pipeline, and agent on one screen
Live metrics update as your team works. Glance once and you know where the queue stands, how the pipeline's moving, and who needs backup — no refresh required.
Team Performance
Track agent scorecards, monitor SLA compliance, and identify coaching opportunities. Real-time leaderboards keep your team motivated and accountable.
Analytics Dashboard
Dive into conversation analytics, campaign tracking, and customer insights. Make data-driven decisions with interactive charts and exportable reports.
And so much more
Everything you need to run a world-class operation — out of the box.
White-Label Branding
Your brand, your rules. Custom colors, logos, domains, and login screens — make the platform entirely yours.
Multi-Workspace
Manage multiple organizations from a single account.
X/Twitter Integration
Post, schedule, and monitor tweets natively.
Knowledge Base
Build searchable help centers your team and customers will love. AI-powered search finds answers instantly.
Onboarding Checklists
Guide new users step-by-step through setup with interactive progress tracking and contextual tips.
Role-Based Access
Granular permissions for every role and team.
Trusted by teams worldwide
Teams across Saudi Arabia, UAE, and Egypt use CXONE to manage WhatsApp CRM and customer support automation.
"CXONE transformed how we handle customer conversations. Response times dropped by 47% and our team finally has a single source of truth across all channels."
"The AI agents handle 70% of routine inquiries automatically. Our agents focus on complex cases while the AI keeps customers happy around the clock."
"We went from juggling 5 different tools to one platform. The workflow builder alone saved us 20 hours per week in manual routing and follow-ups."
Integrates with the tools you already use
Pricing
Simple, transparent pricing
Start free, upgrade when you're ready. No hidden fees.
Starter
Solo agent or micro-team
- Up to 3 agents
- 1 WhatsApp number
- 1,000 contacts
- 5 workflows
- Basic reports
- AI agent (500 msgs/mo)
Growth
For growing teams
- Up to 10 agents
- 2 WhatsApp numbers
- 10,000 contacts
- Unlimited workflows
- Deal pipeline & SLA
- AI agent (2,000 msgs/mo)
Business
For scaling operations
- Up to 25 agents
- 50,000 contacts
- White-label branding
- API access
- Custom reports
- Priority support
Enterprise
For large organizations
- Unlimited agents
- Unlimited contacts
- SSO & advanced security
- Dedicated account manager
- SLA guarantees
- On-premise deployment
14-day free trial on all plans · No credit card required · Cancel anytime
Frequently asked questions
Can I cancel anytime?
Yes. All plans are month-to-month with no long-term contracts. You can cancel or downgrade at any time from your account settings. If you cancel, you'll keep access until the end of your current billing period.
Is the WhatsApp Business API included?
Yes. CXONE connects directly to Meta's WhatsApp Cloud API. You bring your own WhatsApp Business Account, and we handle the integration — template messages, broadcast campaigns, AI auto-replies, and more. Meta's per-conversation charges apply separately.
What counts as a "contact"?
A contact is any unique person you communicate with across any channel. If the same person messages you on WhatsApp and Instagram, they count as one contact. Contacts are deduplicated automatically.
How does the AI agent work?
Each plan includes an AI agent powered by large language models. You configure its knowledge base, tone, and rules. It can auto-reply to customer messages, suggest responses for agents, summarize conversations, and route complex inquiries to human agents. Usage is metered by AI messages per month.
Do you support Arabic and RTL?
Yes. CXONE has full Arabic localization with native RTL layout. Both the agent dashboard and customer-facing interfaces support bilingual English/Arabic content. The AI agent can understand and respond in Arabic.
Can I white-label the platform?
Yes, on the Business plan and above. You can customize the logo, brand colors, and domain. Enterprise plans also support on-premise deployment for full control over branding and data.
What is the best WhatsApp CRM for businesses?
CXONE is built specifically as a WhatsApp CRM for businesses that need omnichannel support. Unlike single-channel tools, CXONE combines WhatsApp Business API integration with Instagram, Email, Telegram, voice, and web chat in one unified inbox — with AI automation, a visual workflow builder, and campaign broadcasting included in every plan.
How do I automate WhatsApp messages for customer support?
CXONE lets you automate WhatsApp customer support in two ways: AI agents that auto-reply to messages 24/7 using your knowledge base, and a visual workflow builder where you create automation rules without code. You can set up triggers for keywords, business hours, contact tags, and more — routing conversations to AI or human agents automatically.
How much does WhatsApp Business API cost?
Meta charges per-conversation fees for WhatsApp Business API (rates vary by country — typically $0.01–$0.08 per conversation). CXONE pricing starts at $79/month which covers the platform, inbox, AI, and workflows. WhatsApp API conversation charges from Meta are billed separately. There are no additional per-message markups from CXONE.
Can I send WhatsApp broadcast messages to thousands of contacts?
Yes. CXONE includes a WhatsApp broadcast tool that lets you send template messages to thousands of contacts at once. You can segment audiences, schedule sends, use approved Meta templates, and track delivery, read, and response rates in real-time. Broadcasting is also available on Instagram and Email channels.
Does CXONE work for businesses in Saudi Arabia and the UAE?
Absolutely. CXONE is built for MENA businesses with full Arabic localization, RTL interface support, and region-specific features. The platform supports WhatsApp — the dominant communication channel in Saudi Arabia, UAE, and Egypt. Infrastructure runs on Google Cloud with MENA-region proximity for low latency.
What's the difference between omnichannel CRM and single-channel tools?
Single-channel tools (like standalone WhatsApp tools or email helpdesks) only handle one platform. An omnichannel CRM like CXONE unifies WhatsApp, Instagram, Email, Telegram, voice, and web chat into one inbox — with one contact record, one conversation thread, and one set of automations. This means your team never loses context when a customer switches channels.
Does CXONE have a live chat widget for my website?
Yes. CXONE includes an embeddable live chat widget you can add to any website with a single script tag. Conversations from the web chat widget appear alongside WhatsApp, Instagram, and other channels in the same unified inbox. The widget supports AI auto-replies, file sharing, and custom branding.
Does CXONE have an open API for custom integrations?
Yes. CXONE provides a RESTful API with full access to contacts, messages, conversations, workflows, and campaigns. Use webhooks for real-time event notifications and build custom integrations with your existing tools — CRM, ERP, e-commerce, or any internal system. API access is available on the Business plan and above.
Ready to unify your customer support?
Join support, sales, and marketing teams across Saudi Arabia, UAE, and Egypt already using CXONE as their WhatsApp CRM
No credit card required · Free 14-day trial · Cancel anytime