What customers say

“The platform organised the way we talk to customers and made it clearer and faster.”

Amin Al-Atrash

CEO · Fastcoo

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1. Scope of this policy

Cx1 is committed to protecting personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its implementing regulations. This policy explains what data we collect when you use the platform and its services, and how we use, store and protect it. It covers platform customers, their users, and website visitors. Using the service means you have read this policy.

The service is intended for commercial entities and individuals aged 18 or over. We do not knowingly collect data from anyone younger.

2. Roles of the parties

You are the controller of your customers' data; Cx1 acts as a processor on your behalf. You are responsible for obtaining your customers' consent to receive messages, for complying with channel provider policies such as Meta's, and for the regulatory obligations that follow.

3. Data we collect

We collect the minimum needed to run the service:

We do not collect sensitive personal data unless legally required or necessary to deliver the service. We may use anonymised statistical data to improve the platform.

4. Basis and purpose of processing

We process data based on your consent, to perform our contractual obligations to you, to comply with legal requirements, or for a legitimate interest such as fraud prevention and security. The purposes are:

You may withdraw your consent at any time, subject to existing contractual and legal obligations.

5. Data sharing

We do not sell or rent personal data. It is shared only where necessary, for a specific and lawful purpose, and with parties bound to confidentiality under data processing agreements:

6. Transfers outside the Kingdom

Data may be transferred or stored outside the Kingdom on secure cloud infrastructure, within the limits the law permits, with adequate safeguards in place, or with your consent where required.

7. Data security and breach handling

No system can be guaranteed absolutely secure. In the event of a breach we take immediate containment measures, limit potential harm, notify the competent authorities where required, and inform affected parties where there is a material impact on their data.

8. Data retention

We retain data for as long as needed to fulfil the purposes in this policy, meet legal obligations, resolve disputes and enforce agreements. Once no longer needed, it is securely deleted, anonymised, or securely archived until deletion.

9. Your rights

Requests are submitted through our support channels and actioned within a reasonable period after verifying the requester's identity.

10. Your responsibilities

Users are responsible for providing accurate information and keeping their credentials confidential. Cx1 may suspend the account or restrict the service where inaccurate or misleading information is provided. No unnecessary personal or financial data should be shared through the platform, and Cx1 is not liable for harm arising from voluntary disclosure of data or the use of insecure networks.

11. Cookies

We use cookies and similar technologies to run sign-in sessions, remember settings, measure site performance and analyse usage. You can control them from your browser settings, noting that disabling some may break parts of the service.

12. Policy updates

We may update this policy when the service or legal requirements change. The updated version is published on this page with a new effective date, and continued use of the service constitutes acceptance of the updates.

13. Governing law and dispute resolution

This policy is governed by and construed under the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law. Should a dispute arise, the parties will first seek an amicable settlement; if unresolved within thirty days of written notice, it will be referred to the competent courts of the Kingdom. This does not prevent Cx1 from seeking urgent measures to protect its rights or data.

These terms govern your use of the Cx1 platform and all of its services. By registering or using the platform you confirm that you have read and accepted them, and they constitute a binding agreement between you and Cx1.

Definitions

Account and activation

To activate a subscription we require: a copy of the commercial registration, a copy of the owner's ID, and the articles of incorporation where needed. Cx1 may decline a new subscription request or suspend an existing account where a legal or operational reason justifies it.

The registered email and mobile number serve as the official means of communication and notice. Cx1 is not liable for any harm resulting from the customer losing their credentials or sharing them with a third party.

Subscription and payment

Pricing and tax

Price changes

Service prices are subject to change. Cx1 will notify customers of any new prices at least 30 days before they take effect or before the renewal date, published via the website and email. Cx1 is not liable for any loss incurred by the customer or a third party due to a price change or service modification.

Usage limits and add-ons

Each plan has published limits for customers, conversations, processed messages and users. Once a limit is exceeded, the customer may purchase the add-ons listed on the pricing page or upgrade to a higher plan. Unused allowances do not roll over to the following month.

Cancellation and refunds

Acceptable use

Service level and support

Cx1 works to keep the platform continuously available. Downtime may occur for maintenance or for reasons beyond its control, such as channel provider outages. Technical support is delivered through the channels stated in your plan, and a service level agreement (SLA) is available to Business plan customers.

Call recording

For call services, the customer acknowledges and agrees that calls may be recorded for quality and review purposes, and is responsible for notifying their customers and staff of recording in line with applicable regulations. The customer bears full responsibility before the competent authorities for inbound and outbound calls on their number, and Cx1 is not liable for any outage or fault originating with the telecom provider.

Intellectual property

All rights in the platform, its software, trademarks and designs belong to Cx1. A subscription grants no right to copy, modify or reverse-engineer the platform. The customer's content and their customers' data remain the customer's property.

Limitation of liability

The platform is provided as is, with the features available in your plan. Cx1 is not liable for indirect damages, loss of profit, or the consequences of content the customer sends. In all cases its liability shall not exceed the amount the customer paid over the preceding three months.

Cookies

The Cx1 website uses cookies to run sign-in sessions, remember visitor settings and measure site performance. Continuing to browse the site means you consent to their use. You can control them from your browser settings, noting that disabling some may break parts of the service.

No waiver

Cx1's failure to enforce any provision of these terms at a given time is not a waiver of its right to enforce it later, and all provisions remain in force. If any provision is found invalid, the remainder continues to apply.

Changes to these terms

These terms may be updated from time to time, with the updated version published on this page. Continued use of the platform after publication constitutes acceptance of the changes.

Governing law

These terms are governed by the laws in force in the Kingdom of Saudi Arabia, and its competent judicial authorities have jurisdiction over any dispute arising from them.